Autrefois, plus de 90% des revenus d’Icefield Discovery provenaient d’un contrat d’une université, tandis que le reste provenait des alpinistes qui ont besoin de vols charters pour atterrir dans le parc national de Kluane (lorsque le temps le permet). Par conséquent, la situation financière d’Icefield Discover était extrêmement vulnérable, et c’est à ce moment-là qu’Icefield Discovery s’est tournée vers Synergie Industries pour obtenir de l’aide. Avec le soutien de Synergie Industries qui ont abouti à plusieurs changements majeurs dont une diversification réussie de sa clientèle, Icefield Discovery a non seulement augmenté ses revenus au cours des 2 dernières années, mais 90% des revenus sont désormais générés par les touristes plutôt que par l’université, et le reste des alpinistes. Ils ont également acheté un deuxième avion, recruté un deuxième pilote et construit un hangar tout neuf, modernisé et plus grand.

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From Sian and Lance, owners of Icefield Discovery Tours

2017-11-03 « Hello Olivier, The BAB that you facilitated and organized for us from Nov1-3 at Kluane Lake was very valuable to us. The advisors you recruited were superb. In preparing for the BAB, it was good to look at how our business had evolved over the last 5 years. We are in a much stronger position that we were 5 years ago. This session was a good time to explore a variety of options. I feel much more confident with our decisions after the discussions with the group. The level of personal vision you bring to the process is greatly appreciated. Sian and Lance »

From Norman Eady, BAB member for Icefield Discovery Tours

2017-11-06 « Olivier, I really enjoyed participating in the BAB session at Kluane Lake these last few days. I feel the session was a nice mix of fun and work that was beneficial to the Clients (Sian and Lance). You brought us together and allowed Ben and my self to engage with Sian and Lance in an open format. We took on the crucial issues facing Icefield Discovery and thrashed over the issues. I liked the way that you allowed the dialogue to be open and yet focussed on business problems. Your experience with previous BAB sessions was evident and helpful. I think you did a superb job in facilitating this event. It would have been better if the lady with the tourism background* had not cancelled out at the last minute. Nevertheless we carried on and accomplished a great deal. The food was great and I enjoyed the hike on Sheep Mountain. Merci beaucoup. Norman »

From Benjamin Ryan, BAB member for Icefield Discovery Tours

2017-11-04 « Olivier, I am working on my report and will send the report hopefully sometime next week. Thank you very much for inviting me; I really enjoyed attending, and I believe that we can collectively provide some very good assistance to Sian and Lance. It was also very fun to collaborate with you and Norm; I think we make a good team! Cheers, Ben »